Valenke — Terms of Service

Effective Date: April 17, 2026

Last Updated: April 17, 2026

1. Acceptance of Terms

By accessing or using the Service provided by Valenke ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Valenke.

2. Description of Service

The Service is an adaptive learning and study platform that provides personalized practice sessions, study plans, progress tracking, and readiness assessments to help users prepare for professional certifications and career advancement goals. The Service is provided for educational and informational purposes only.

3. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement. If you are using the Service on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms.

4. Accounts

4.1 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4.2 You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

4.3 You may not share your account with any other person. Subscription access is for a single user only.

4.4 We reserve the right to suspend or terminate accounts that we reasonably believe are being shared, used in violation of these Terms, or used to systematically extract or reproduce our content.

5. Subscriptions and Billing

5.1 The Service is offered on a subscription basis. Subscription plans and pricing are described on our pricing page at valenke.com/pricing and are subject to change with notice.

5.2 Payments are processed by Lemon Squeezy LLC, which acts as the Merchant of Record for all transactions. When you purchase a subscription, your payment is processed by Lemon Squeezy on our behalf. Lemon Squeezy's terms apply to payment processing: https://www.lemonsqueezy.com/buyer-terms

5.3 Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through your account settings or by contacting support.

5.4 We may change subscription pricing with at least 30 days' notice. Continued use after the effective date of a price change constitutes acceptance of the new price.

6. Refund Policy

ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.

We do not offer refunds, credits, or exchanges for any subscription fees, whether monthly or annual, under any circumstances, including but not limited to:

  • Change of mind or decision not to use the Service
  • Failure to use the Service during the subscription period
  • Dissatisfaction with content or features
  • Purchase made in error

Before subscribing, we encourage you to use our free tier to evaluate the Service. This strict no-refund policy is stated here, at checkout, and is a condition of purchase.

The only exception: if we fail to deliver access to the Service for a continuous period exceeding 72 hours due to our technical failure, you may request a pro-rated credit for the affected period by contacting support within 30 days of the outage.

7. Intellectual Property

7.1 All content within the Service, including but not limited to practice questions, explanations, study plans, algorithms, software, and visual design, is the exclusive intellectual property of Valenke or its licensors.

7.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial study purposes during your active subscription.

7.3 You may not copy, reproduce, distribute, scrape, systematically download, create derivative works from, or otherwise exploit any content from the Service without our prior written consent. This includes but is not limited to:

  • Recording or capturing questions during practice sessions
  • Using automated tools or scripts to extract content
  • Sharing, selling, or publishing practice questions or explanations
  • Building competing products using content derived from the Service

7.4 We are not affiliated with, endorsed by, or associated with any certifying body, union, employer, or licensing organization whose exams we help users prepare for. All trademarked names belong to their respective owners.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT USE OF THE SERVICE WILL RESULT IN PASSING ANY EXAMINATION, OBTAINING ANY CERTIFICATION, OR ACHIEVING ANY EMPLOYMENT OUTCOME. PASS RATES AND READINESS SCORES ARE ESTIMATES ONLY AND ARE NOT GUARANTEES OF PERFORMANCE ON ACTUAL EXAMINATIONS.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VALENKE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Prohibited Conduct

You agree not to:

  • (a) Use the Service in any manner that could damage, disable, overburden, or impair the Service or servers or networks connected to the Service
  • (b) Attempt to gain unauthorized access to any portion of the Service or any related systems or networks
  • (c) Use automated means, bots, or scripts to access or interact with the Service
  • (d) Create multiple accounts to circumvent account restrictions or limitations
  • (e) Use the Service for any purpose that is unlawful or prohibited by these Terms
  • (f) Systematically extract, copy, or reproduce practice questions, answers, or explanations for any purpose

11. Privacy

Your use of the Service is subject to our Privacy Policy at valenke.com/privacy, which is incorporated into these Terms by reference.

12. Modifications to the Service and Terms

We reserve the right to modify or discontinue the Service at any time with or without notice. We may update these Terms at any time. We will notify you of material changes by posting the new Terms on the Service and updating the "Last Updated" date. Continued use after the effective date constitutes acceptance of the updated Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You waive any right to participate in class action lawsuits or class-wide arbitration.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will otherwise remain in full force and effect.

15. Contact

For questions about these Terms, contact us at:

Valenke
Email: legal@valenke.com
Address: Valenke, United States